Refund & Cancellation Policy
Last updated: 18 June 2026. ZADIMA aims to be fair, clear and professional with cancellations, refunds and rescheduling.
Before a Service Begins
Customers may request cancellation before the service begins. Refunds may be possible where no personalised preparation, consultation, report work, programme planning or delivery has started.
After Work Has Started
Once a consultation, coaching service, programme, report, workshop preparation or personalised work has started, refunds may be limited because the service involves professional time, planning, digital delivery, preparation and personalised educational materials.
Refunds May Not Be Available For
- Completed sessions
- Missed sessions without required notice
- Delivered reports
- Downloaded or accessed digital materials
- Programmes that have already started
- Personalised planning or preparation already completed
- Change of mind after personalised work has begun
If ZADIMA Cannot Deliver
If ZADIMA cannot deliver an agreed paid service, the customer may be offered a reschedule, replacement service, credit, partial refund or refund depending on the situation.
Card Refunds
Approved card refunds will normally be returned to the original card or original payment method. ZADIMA does not provide cash refunds for card payments.
Appointment Changes
For private sessions, ZADIMA may require at least 24 hours’ notice to cancel or reschedule. Late cancellations or missed appointments may still be charged or may use the agreed token, session credit or programme resource. Exceptions may be considered for genuine illness, emergency, family issues or serious unexpected circumstances.
Consumer Rights
Nothing in this policy removes any rights a customer may have under New Zealand consumer law.
Contact
Refund or cancellation requests can be sent to omar@zadima.co.nz.