ZADIMA Service Information, Payments & Customer FAQs
Last updated: 18 June 2026. This page explains what ZADIMA sells, how services are delivered, how payments may work, and the professional boundaries of the service.
About ZADIMA Well-Being
ZADIMA Well-Being is a health, fitness, nutrition guidance and well-being education business based in Auckland, New Zealand.
ZADIMA provides personal training, fitness coaching, movement education, nutrition guidance, well-being strategy, lifestyle education, educational reports, workshops and structured online/offline well-being programmes.
ZADIMA works with individuals, families, community groups, retirement villages, workplaces and organisations that want practical support with movement, nutrition habits, energy, posture, confidence, routine and sustainable behaviour change.
Professional Boundaries
ZADIMA is not a medical clinic, physiotherapy clinic, pharmacy, psychology clinic, counselling service or registered dietetic service.
ZADIMA does not diagnose medical conditions, prescribe medication, provide medical treatment, provide physiotherapy treatment, provide psychotherapy or replace the role of a doctor, physiotherapist, psychologist, dietitian, pharmacist or other registered healthcare professional.
Business Location and Delivery
ZADIMA is based in Auckland, New Zealand. At this stage, ZADIMA does not operate from a fixed public clinic or retail shopfront. Customers usually contact ZADIMA online through the website, email, phone, social media, video calls, messaging and digital reports.
Where appropriate, services may also be delivered in person at agreed locations, community settings, gyms, workshops, workplaces, retirement villages or suitable training environments.
Services Provided
Personal training and movement coaching
- Strength training, mobility training, posture education and balance work
- Functional movement, boxing-style fitness and exercise technique guidance
- Age-appropriate movement support, chair-friendly movement education and safe movement for older adults
Nutrition guidance and lifestyle education
- Food habit reviews, meal structure guidance and hydration habits
- Weight-management support, general nutrition education and routine planning
- Energy and appetite education, family/cultural food habit support and behaviour change
This is educational and coaching-based. It is not medical nutrition therapy and does not replace a registered dietitian or doctor.
ZADIMA Well-Being Foundation Program
A structured 3-month private well-being programme that may include training structure, nutrition guidance, weekly accountability, progress reviews, educational resources, private support, personalised well-being reports, ZADIMA GPT Well-Being Coach access and ZADIMA Tokens for private support resources.
Reports, reviews and educational materials
ZADIMA may provide personalised well-being reports, training summaries, nutrition guidance reports, progress reviews, starting point assessments, educational documents, workshop handouts, movement guidance and habit/lifestyle strategy documents.
Community and public services
ZADIMA may provide workshops and well-being education for retirement villages, libraries, community centres, mosques, churches, faith communities, bowls clubs, older-adult groups, ethnic communities, schools, local clubs, families and support groups.
Workplace and B2B services
ZADIMA may provide workplace well-being support including workshops, posture and movement sessions, nutrition and energy education, stress/routine education, group movement sessions, well-being assessments, staff engagement support and custom monthly workplace programmes.
Customer Process
- The customer visits the ZADIMA website, social pages or contacts ZADIMA directly.
- The customer submits an enquiry, booking request or application form explaining goals, needs and current situation.
- ZADIMA reviews the information and may ask for clarification about health background, training experience, food routine, goals, limitations, lifestyle or preferred service.
- Where needed, the customer is encouraged to consult a doctor or healthcare provider before starting.
- The customer receives information about the suitable service or programme, including price, delivery method, expected timeframe and inclusions.
- The customer accepts the service and makes payment through an approved payment method.
- The service is delivered online, in person or through a combination depending on the arrangement.
- Progress is reviewed and guidance is adjusted where appropriate.
Payments
Payments may be accepted by approved online payment methods, bank transfer or other approved payment options.
Payments may be accepted in advance. For the ZADIMA Well-Being Foundation Program, payment may be accepted up to approximately 90 days in advance because the programme is delivered over a 3-month period. For smaller services such as single consultations, reports, workshops or training sessions, payment may usually be accepted between 1 and 14 days in advance depending on the service booked.
For workplace, community or organisational services, payment terms may be agreed in writing before the service begins.
Card refunds, where approved, will normally be returned to the original card or original payment method. ZADIMA does not provide cash refunds for card payments.
Overseas Customers
ZADIMA is primarily focused on New Zealand customers. ZADIMA may provide online well-being coaching, fitness education, nutrition guidance, lifestyle education, reports or programme support to selected overseas customers on a case-by-case basis. ZADIMA does not provide therapy to overseas customers.