Terms & Conditions

Last updated: 18 June 2026. These terms are written for clarity and customer understanding. They do not remove any rights that may apply under New Zealand consumer law.

1. Business Identity

ZADIMA Well-Being is based in Auckland, New Zealand. The business provides fitness coaching, movement education, nutrition guidance, well-being education, reports, workshops and structured programmes.

2. Service Scope

ZADIMA provides education, coaching, movement guidance, nutrition guidance and well-being strategy. ZADIMA does not provide medical diagnosis, medical treatment, physiotherapy treatment, psychotherapy, counselling, pharmacy services or registered dietetic services.

3. Customer Responsibility

Customers must provide accurate information about goals, limitations, injuries, medical concerns, medication use, symptoms, training background and relevant lifestyle factors. Customers must stop activity and seek appropriate help if they feel unsafe or experience concerning symptoms.

4. Service Suitability

ZADIMA may decline, delay, modify or stop a service if it appears unsafe, unsuitable, outside ZADIMA’s professional scope or better handled by a qualified healthcare professional.

5. Payments

Prices should be reviewed before payment. Payment may be required before services begin. Programme payments may be accepted in advance where services are delivered over a defined period.

6. Delivery

Services may be delivered online, in person, through reports, workshops, messaging, video calls, email or agreed training environments. Delivery details depend on the service purchased.

7. Cancellations and Refunds

Refund and cancellation rules are explained in the Refund & Cancellation Policy. Personalised work, delivered reports, completed sessions and started programmes may have limited refunds.

8. Intellectual Property

ZADIMA reports, learning materials, documents, graphics, videos, workshop content and written guidance remain the intellectual property of ZADIMA unless otherwise agreed in writing. Customers may use the materials for personal learning and programme application only.

9. Results

Results are not guaranteed. Outcomes depend on effort, consistency, health status, sleep, stress, food habits, environment, communication and many other factors.

10. Contact

Questions about these terms can be sent to omar@zadima.co.nz.